If you would like to get in touch with Fetch Club Shop, then here is the information you need:

Email -

Phone - 01234 632816

I have a product question

We're more than happy to help you get the right dog toys, treats, leads, collars and more. Please email with your query and we'll get back to you. 

Where is my order? 

All of our parcels are sent out with end-to-end tracking so we know where your precious cargo is at any time! You can access this real-time tracking information via a link in your order confirmation email/SMS. 

How do I make an exchange or return? 

If you want to initiate an exchange or return then simply email with your request and we will get back to you about the next steps. Replies are typically sent out within 1 working day. 

How do I manage my treat box subscription?

You are in complete control of how often you receive a dog subscription treat box from Fetch Club Shop. You can pause or cancel at anytime from your customer portal or by clicking on your confirmation email. If you have any questions or need further help, please email  

I'm a professional with a stockist, wholesale or custom order query 

We love working with other professionals. Please email with your specific query and we'll get back to you within 24hrs. 

I'm looking for Fetch Club dog training

Please visit our sister company at for all queries relating to dog training and walking. 

Where is Fetch Club Shop based?

Fetch Club Shop is based in Bedford, UK. 

I want to see lots of pictures of dogs

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